Frequently Asked Questions
❓ Q1: What materials are your product made off? Do you offer different coatings?
A1: Our products are crafted from premium materials like HSS, HSSE, Crucible Particle Metallurgy (CPM), and carbide for superior performance. To further enhance durability, we offer a range of high-quality coatings, including TiN, TiCN, TiAIN, AlCrN, and CWR. These coatings improve wear resistance and significantly extend tool life, ensuring optimal results in your toughest applications.
❓ Q2: Can you customize packing with our company logo?
A2: Of course! We offer full OEM and private label services. Your company logo can be laser-engraved directly on the tools and printed on customized packaging. Just share your logo design, and we’ll prepare a sample for your approval before mass production—ensuring your brand stands out with a professional, premium look.
❓ Q3: How long is the lead time?
A3: Our lead time is fast and flexible — typically 7–15 days for standard items. For customized tools or bulk orders, production usually takes 20–30 days, depending on your specific requirements. We always do our best to deliver earlier than scheduled to help you meet your market deadlines smoothly.
❓ Q4: Can you offer a better price?
A4: We aim to offer competitive prices without compromising on quality. For bulk orders or long-term partnerships, we can explore cost-effective options that fit your budget while ensuring excellent performance and value. Let us know your needs, and we’ll work with you on the best solution.
❓ Q5: How about the shipping cost?
A5: If your order is small, we can ship it by express services such as FedEx, DHL, or TNT. For larger shipments, we’ll arrange delivery by sea or air. We can quote based on EXW or FOB terms, depending on your preference, and you’re free to choose our forwarder or your own. We’ll always help you find the most cost-efficient and convenient shipping option.
Tier Tool
